Frequently Asked Questions
How long does it take to deliver my login?
Login information will be delivered to your email within 24 hours.
How will the account be delivered?
The account will be delivered via email. Please make sure the email you entered during checkout is correct. And check your spam box.
*Your order will be cancelled and refunded if you failed to provide email at the checkout
How do I know you are legit?
All resources, characters are legitimately obtained to eliminate getting banned.
How about the return policy?
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via the Internet, it is deemed “used” after download or opening, and all purchases made on www.genshinaccount.com are non-refundable or exchangeable.
What to do If I still have some questions?
If there are any other questions, please reach out via Email: email@example.com or Discord: GenshinAccount#2227